Refund policy
Last updated: 2 November 2026
This Returns & Refund Policy applies to all purchases made through getatlasgold.com. By placing an order, you agree to the terms set out below. This policy is intended to comply with the Australian Consumer Law (ACL) as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Your Rights Under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Our 30-Day Money Back Guarantee is offered in addition to, and does not limit, your rights under the Australian Consumer Law.
30-Day Money Back Guarantee
We stand behind our shilajit. If you’ve given it a fair go and you’re not happy, we’ll give you your money back.
How it works
- Contact us within 30 days of delivery at hello@getatlasgold.com with your order number and a short note on your experience.
- The guarantee covers one opened jar per customer, on your first order.
- You don’t need to send the opened jar back.
- If you purchased a bundle, any additional jars must be unopened and returned to us to be refunded. Return postage for unopened jars is at your cost.
- Once approved, we’ll refund the price you paid for the eligible jar(s) to your original payment method.
Returns
Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@getatlasgold.com. Please include your order number, a photo of the item, and a brief description of the issue. We will review your request and, if approved, provide a replacement or refund.
Change of Mind Returns
We accept returns for change of mind within 30 days of delivery, provided the product is unopened, unused, and in its original sealed packaging. For opened products, please see our 30-Day Money Back Guarantee above.
To request a change of mind return, contact us at hello@getatlasgold.com within 30 days of delivery with your order number. Once approved, you’ll be responsible for return postage. Items must be received back in original condition before a refund is issued.
Refunds
Approved refunds will be issued to your original payment method within 5–10 business days after approval, or after we receive and inspect any returned item. Shipping costs are non-refundable unless the item was damaged, defective, or sent in error.
Where a refund is required under the Australian Consumer Law, we will process it promptly regardless of our standard policy.
Exchanges
We offer exchanges for defective or damaged items, and for change of mind returns (unopened, unused, original packaging), within 30 days of receiving your order. Contact us at hello@getatlasgold.com to arrange an exchange.
Non-Returnable Items
The following items are not eligible for return or refund, except where required under the Australian Consumer Law:
- Opened or used products, other than one jar under our 30-Day Money Back Guarantee (or where damaged, defective, or incorrect)
- Items returned without prior approval
- Requests made outside the 30-day window
Order Cancellations
Orders may be cancelled within 12 hours of purchase by contacting us at hello@getatlasgold.com. Once an order has been dispatched, it cannot be cancelled. If you no longer want the item after dispatch, please refer to our Returns section above.
How to Submit a Claim
To submit a return, refund, exchange, or money back guarantee request, please follow these steps:
- Email us at hello@getatlasgold.com within 30 days of receiving your order (or within 7 days for damaged, defective, or incorrect items).
- Include your order number and, where relevant, a clear photo of the item and a description of the issue.
- We will review your request and respond within 2 business days.
- If approved, we will provide instructions for the next steps including replacement dispatch or refund processing.
Contact Us
If you have any questions regarding your order or this policy, please contact us at:
Atlas Gold Co
Email: hello@getatlasgold.com
Website: www.getatlasgold.com