Shipping policy
Last updated: 2 November 2026
This Shipping Policy applies to all orders placed through getatlasgold.com. By placing an order, you agree to the terms set out below.
Processing Time
All orders are processed within 1 business day, excluding weekends and Australian public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Please allow up to 24 hours for tracking to become active after dispatch.
Shipping Within Australia
We ship to all states and territories within Australia. Estimated delivery times are as follows:
- Metro areas: 2–5 business days
- Regional and remote areas: 5–7 business days
We offer free standard shipping on all orders, no minimum spend required.
International Shipping
We ship internationally to selected countries. International orders ship free of charge, regardless of order size. International delivery times typically range from 7–21 business days depending on the destination country and customs processing times.
Please note the following for international orders:
- You are responsible for any customs duties, import taxes, or additional fees imposed by your country’s authorities. These charges are not included in the purchase price and are not refundable by us.
- We are not responsible for delays caused by customs authorities or local postal services in your country.
- Some countries may restrict or prohibit the import of certain supplement ingredients. It is your responsibility to check the importation rules in your country before placing an order.
Shipping Delays
All delivery timeframes provided are estimates only and are not guaranteed. Delays may occur due to:
- Postal or courier disruptions
- Customs clearance processing
- Public holidays or peak periods
- Circumstances beyond our control, including natural disasters or extreme weather events
We will do our best to communicate any known delays. If you are concerned about the status of your order, please contact us at hello@getatlasgold.com with your order number.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error in your shipping address after placing your order, please contact us immediately at hello@getatlasgold.com. We will do our best to update the address if the order has not yet been dispatched. Once an order has been dispatched, we are unable to redirect it.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us at hello@getatlasgold.com within 7 days of the delivery date (or expected delivery date for lost items). Please include your order number and, where applicable, photos of any damage.
We will investigate the matter and work with you to arrange a replacement or refund where appropriate. Your rights under the Australian Consumer Law are not affected by this policy.
Contact Us
If you have any questions about your shipment or this policy, please contact us at:
Atlas Gold Co
Email: hello@getatlasgold.com
Website: www.getatlasgold.com